This is turning into a full-on journal instead of the blog it used to be, not that there's anything wrong with it.
The difference between amazon and google is this, I think: amazon sells shit products now, and is shit to its employees from what we know from the media but at least it treats its customers like kings. No matter how mad you are at them, they'll say yup our mistake sorry and fix it, just like that. I've not shopped at amazon for a long while now (used to be a Prime member for a few years), mostly because they only have fakes these days, but if I had to I'd be confident the customer service would back me up and help me throughout.
Google on the other hand: pretty good products, treats its employees well, but doesn't seem to care for its customers, even those that are paying for those. And these times with amazon and other companies, the expectation of good customer service is high, but Google doesn't seem interested. It sees itself as an 'enterprise' company that doesn't need to worry about the retail customer ever because that was just a ploy to become a household name until world domination. It'll fail.
Here's hoping.
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